I just returned from the Apple Store in Zorlu Center, Istanbul. I flew here from another country just to have my computer looked at by an Apple Store employee rather than an authorized technician. After receiving my Mac, I noted two new large scratches on bottom half of my MacBook -- I brought it to their attention -- they told me they were sorry and asked me to come back the next day and all would be well. I walked away, texting my brother how great Apple's customer service was.

I returned the next day -- I was told that I caused the damage, they said they were PHYSICALLY INCAPABLE of scratching MacBooks because their workshops are smooth, they pointed to obscure photographs (which I encourage you to look at) to ascertain that the damage had exist